For Legal Secretaries and Administrative Assistants
Maureen offers two products to help you improve service to your attorneys and clients.
Performance Model. Maureen works with your management team to analyze and define core competencies for your legal secretaries and administrative assistants. Her assessment looks at the impact of technology and geography on both the skills requirements for legal secretaries and administrative assistants and the expectations of attorneys and clients.
Outcomes
- A model for best-in-class service for your firm’s secretaries/administrative assistants
- An evaluation form and process to manage their performance
- A platform for recruitment and training
The Legal Secretary — Delivering Best-in- Class Client Service. Using presentations and case studies, Maureen encourages legal secretaries/administrative assistants to think about not only what they do, but who they do it for. Lead secretaries are trained to act as discussion leaders, to guide the small group conversations.
Outcomes
- Understanding of the expectations and service needs of different generations of lawyers and clients
- Realization that sharing personal experiences and knowledge can improve both individual performance and the delivery of client service
- Experience and confidence in being leaders, for lead secretaries who guide discussions
“Attorneys value those who anticipate what steps to be taken and propose solutions—that comes through in this course”
“The feedback on this session was great—I’m thrilled with the outcome!”
“This is a very important initiative for our office and for our firm”